Frequently asked questions

The museum stands on Maria-Theresien-Platz, on Vienna's Ringstrasse opposite the MuseumsQuartier. Take U-Bahn line U2 to Museumsquartier or U3 to Volkstheater, both a short walk away, or trams 1, 2, 71 and D along the Ring. From Stephansplatz in the old town it is about a 15-minute walk.

The Adult ticket covers museum entry to the Picture Gallery, the Kunstkammer and all permanent collections in the main building. The Habsburg Treasures ticket adds the Imperial Treasury, and the Masterticket is an all-galleries pass that also includes the museum's sister collections.

It holds one of the world's greatest collections of Old Master paintings — including the largest collection of Pieter Bruegel the Elder anywhere, twelve panels in all — alongside Vermeer's The Art of Painting, Raphael, Caravaggio and Velázquez. Add the Kunstkammer's imperial treasures and the Egyptian and antiquities wings, and it is among Europe's finest art museums.

Yes. We secure your entry in advance so you bypass the on-site ticket-office queue and go straight to the galleries with the confirmation we email you. Queues can build on rainy days and busy summer afternoons, so this saves real time.

Confirmation is emailed to you within hours of booking, usually much sooner. Your entry document and a free 5-minute audio guide arrive before your visit — no app or printing required, though a printed copy never hurts.

No. We use an open-date model — you book for a specific date and can arrive any time during opening hours. There is no fixed half-hour slot to choose.

The Adult museum ticket is €39, the Habsburg Treasures ticket (museum plus Imperial Treasury) is €54, and the Masterticket (all galleries including the sister collections) is €62. The current price for every option is shown on the booking page.

Visitors under 19 enter the museum free of charge, so there is no child or youth ticket to buy — just bring them along. Our tickets cover the adult visitors in your group and let you skip the on-the-day queue.

From September to May the museum is closed on Mondays and open Tuesday to Sunday. In June, July and August it is open every day, including Mondays. We will only confirm a date the museum is actually open.

The museum is open 10:00 to 18:00, with late opening on Thursdays until 21:00. Last admission is shortly before closing, so aim to arrive with at least a couple of hours to spare.

Allow 2 to 4 hours. The Picture Gallery and the Kunstkammer alone can fill an afternoon, and the Egyptian, antiquities and coin collections add more. Art lovers regularly stay the better part of a day.

The twelve Bruegels hang together in the Picture Gallery on the first floor, in the Flemish wing — the world's largest collection of the artist in a single room. Vermeer's The Art of Painting is in the same gallery's Dutch rooms. Our free audio guide tells you exactly where to turn.

The Kunstkammer is the Habsburgs' chamber of art and wonders — more than two thousand precious objects in carved ivory, gold, rock crystal and bronze. Its star is the golden Saliera by Benvenuto Cellini, the only goldsmith's work securely attributed to him. Many visitors rate it the highlight of the whole museum.

Yes. The museum is wheelchair accessible with lifts to all collection floors and accessible toilets. Contact us before your visit and we'll share the current step-free routes and note any temporary gallery closures.

Yes. The café-restaurant sits beneath the great dome in the Cupola Hall — one of the most beautiful spots in Vienna to pause for coffee and cake mid-visit, open throughout museum hours.

You get a full refund. We only confirm once your entry is locked in, and if anything prevents us delivering it, you are refunded in full.

Reach out to our concierge team as early as you can and we'll readily rebook your date. Refunds are guaranteed in the event we cannot deliver the entry you booked.